Refund policy

Credits & Claims — Moby Dick Specialties

We are store-credit only. Credit or a replacement is applied to your next order — we cannot credit back to the card.

• All damaged / missing / incorrect item claims must be filed within 10 days of the package delivery date, using our File a Claim form.
• Use the invoice number from the top right of your invoice (starts with "MD00") — not your PO number, not the OLS## web number.
• Claims are handled by an outside service — please allow up to 30 days before emailing about a filed claim.
• Keep all items and original packaging until your claim is resolved.
• Glass buoys are final sale — bubbles, scratches and color variation are part of their hand-pressed, authentic character.
• Brass items are made to look vintage; tarnish is not claimable.
• Shipping cost is non-refundable.
• Willing to keep a damaged or incorrect item? We offer a 15% discount off the invoiced price — it expedites your credit.

Full details and the claim form: File a Claim. Questions? 508-994-5024 · orders@mobydickspecialties.com (Mon–Thu 8–3 ET, closed Fridays).