Ordering FAQs
The questions every shop asks us first
What's the minimum order?
ONLY $250 per order, counted after any quantity discounts and before shipping — that's the only requirement. No quotas, no hidden agenda. Picking up at the showroom? The minimum is $75. The minimum cannot be combined with Upper Deck Ltd, as that is a separate company in the same warehouse. You can purchase from both Moby Dick Specialties and Upper Deck Ltd and the orders will be packed together to save on shipping!
How do quantities work?
Prices are per piece (or per set or pair). “Pkg.” = how many items are in each package — Pkg. 6 means 6 in a package. “Min.” = the lowest quantity that can be purchased — Min. 2 means 2 items need to be bought; after the minimum, any number.
What does shipping cost?
Actual freight only, billed when your order ships. We try every order 3 different ways to get you the best ship cost we can — and there are no handling fees, ever.
How do I get approved to buy?
We MUST get proof of business in the form of a Resale Tax Certificate, EIN, Tax ID or other official paperwork. A real person reviews every application. Until you're approved there are no prices and no ordering.
Do you take backorders?
We have not been able to do backorders since Covid-19 (if you can believe it!) — we do not get confirmed ETAs from our vendors. Sign in to your wholesale account and search the item — sold-out products stay listed so you can check back, and restocks appear on the site the same day they land in the warehouse. If an item is not on our website, we no longer carry it.
What carriers do you use?
UPS or FedEx for most orders; larger orders go by truck freight. We quote every order multiple ways and ship the least expensive way that protects your goods.
Something arrived damaged?
File a claim within 10 days of delivery — photos required, credit or replacement goes on your next order (we are store-credit only).
Can I pick up my order?
Yes! Many customers place a partial order online before visiting so it's packed and ready when they arrive — then add on in person at the showroom. Choose pickup at checkout; you pay when you're here.
Ordered from us before? You already have an account
If you bought from our old website, your account came with us. Log in with the same email you used before — no password needed, we send a 6-digit code to your inbox. Your wholesale prices show the moment you are in.
How does payment work? Do you offer net terms?
No card is taken on the website. After your order is picked, packed and weighed, we charge the card we have on file for you once, for the merchandise plus the actual freight. New customer with no card on file? Your order goes through and we call you for a card before we start. Net terms are only for accounts already on net-30 with us — they keep paying by check as always. Showroom pickups are paid when you are here.
Do you charge sales tax?
No. Wholesale orders to approved resellers ship tax-free — that is why we ask for your Resale Tax Certificate, EIN or Tax ID when you apply.
Do you offer quantity discounts?
Yes, on many items. Log in and the price breaks show right on the product page and in Quick Order — the more you buy of that item, the lower the per-piece price. The best way to save on both product and shipping is to buy at the quantity price and ship by pallet load.
What is Quick Order?
The fastest way to build an order: type or paste your item numbers, set quantities, and add everything to your cart in one click. Pack sizes, minimums and your price breaks are checked as you go. Open Quick Order.
Would you rather keep a damaged or incorrect item?
We offer a 15% discount off the invoiced price to keep it — it expedites your credit. Otherwise it is credit or a replacement on your next order (we are store-credit only). Claims are handled by an outside service, so please allow up to 30 days. Full details: File a Claim.
How fast is approval?
A real person reviews every application by hand, Monday–Thursday. You get an email the moment your access is switched on — usually within 24–48 hours. If it's been over 5 days, email us with your company name and the email you signed up with. Questions in the meantime? Call 508-994-5024 (Mon–Thu 8 AM–3 PM ET, closed Fridays) or email orders@mobydickspecialties.com.