Help Center

​​For damages due to shipping, please follow these instructions

  1. Save all packing materials.
  2. Call either UPS (800) 742-5877, FedEx (800) 762-3725, or Common Carrier to file a damage claim and receive a claim number.
  3. ​​Call our Customer Service Department (508) 992-3827 with the claim number.

For damages not due to shipping, please follow these instructions

  1. Call our Customer Service Department (508) 992-3827 to receive further instructions.
  2. At this time, a return label will be issued and mailed or faxed — we do not transmit any return label electronically.

​​If you have general questions about our products or services, please fill out the form and we’ll be in touch with you shortly.

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Need further assistance? Reach out to our customer care team
using the information below.



Frequently Asked Questions

​​Are there any bulk discounts?

​​Yes. The best way to save money on products and shipping is to purchase our quantity pricing and to ship by pallet load.

​​What carriers do you use?

​​We ship through UPS or FedEx.

​​What payments do you accept?

We accept check, Visa, or MasterCard for full amount, plus postage with order unless other financial arrangements have been made.

​​What are your return policies?

  • ​​Purchases over $75 are eligible for return or exchange within 30 days of your purchase.
  • ​​
  • Any item found to be shopworn with customer tagging will not be credited.
  • ​​There is no credit for freight charges.
  • ​​All damaged items must be in original packaging.
  • ​​All items returned due to dissatisfaction, overstock, or error are subject to a 15% restocking fee.
  • ​​If the original packaging is discarded and/or you do not follow the above instructions, Moby Dick Specialties will assume no responsibility for the damaged product.